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Safeguarding & Risk Management
Protecting participants from harm and managing risks effectively
WellVibe is committed to safeguarding all participants from abuse, neglect, exploitation, and harm. Our comprehensive risk management framework ensures we identify, assess, and control risks to create a safe environment for everyone.
Safeguarding Principles
Prevention First
Proactively identifying and addressing risks before harm occurs
Vigilance
Maintaining awareness and recognizing signs of abuse or neglect
Empowerment
Supporting participants to understand and exercise their rights
Accountability
Taking responsibility and acting swiftly when concerns arise
Recognizing Abuse and Neglect
Types of Abuse We Protect Against:
Physical Abuse
Hitting, pushing, restraining, or causing physical harm
Emotional/Psychological Abuse
Bullying, intimidation, humiliation, or threats
Sexual Abuse
Any unwanted sexual contact or exploitation
Financial Abuse
Theft, fraud, or misuse of money or property
Neglect
Failure to provide necessary care, food, or medical attention
Rights Abuse
Denying choice, privacy, or dignity
Our Risk Management Process
Identify Risks
We systematically identify potential risks through assessments, consultations, and monitoring
Assess and Prioritize
We evaluate the likelihood and impact of each risk to prioritize our response
Implement Controls
We put measures in place to eliminate or minimize risks, including policies, training, and supervision
Monitor and Review
We continuously monitor the effectiveness of controls and update our approach as needed
Staff Screening and Training
We ensure all staff are suitable and prepared:
- Comprehensive background checks including police checks and working with children checks
- Reference checks from previous employers
- Mandatory safeguarding and abuse prevention training
- Regular supervision and performance reviews
- Ongoing professional development in risk management
Reporting Concerns
If you have concerns about abuse, neglect, or safety:
- • Report immediately to your supervisor or manager
- • Call our 24/7 safeguarding hotline: 0402 255 833
- • In emergencies, call 000
- • Contact the NDIS Quality and Safeguards Commission: 1800 035 544
All reports are taken seriously and investigated promptly. You can report anonymously if you prefer, and you will be protected from retaliation.