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Feedback & Complaints Policy

Your Voice Matters

We value your feedback and are committed to resolving any concerns you may have

Urgent Concerns

If you have an urgent complaint or safety concern, please contact us immediately on 1800 935 584 or email complaints@wellvibe.com.au. For after-hours emergencies, call 0430 308 491.

Our Complaint Process

We take all complaints seriously and follow a clear process to ensure fair resolution

1
Submit Your Complaint

Contact us via phone, email, or online form

Immediate
2
Acknowledgment

We acknowledge receipt within 24 hours

Within 24 hours
3
Investigation

We investigate your complaint thoroughly

Within 5 business days
4
Resolution

We provide a response and resolution

Within 10 business days

Submit a Complaint or Feedback

Use this form to share your concerns or suggestions with us

External Complaint Bodies

You can also make complaints to these independent organizations

NDIS Quality and Safeguards Commission

Independent complaints about NDIS services

1800 035 544
ndiscommission.gov.au
Australian Human Rights Commission

Disability discrimination complaints

1300 656 419
humanrights.gov.au
Office of the Australian Information Commissioner

Privacy-related complaints

1300 363 992
oaic.gov.au

We're Here to Help

Your feedback helps us improve our services and better support our participants.