WellVibe - NDIS Support Services | Connected. Committed. Coordinated.

Your Privacy Matters

WellVibe is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

Contact details (name, address, phone, email)
Date of birth and identification information
NDIS participant number and plan details
Emergency contact information
Banking details for payment processing

Health Information

As a healthcare provider, we may collect sensitive health information including:

Medical history and current health conditions
Disability-related information
Medication details and allergies
Treatment plans and progress notes
Assessment reports from healthcare professionals

2. How We Collect Information

We collect personal information through:

Application and registration forms
Direct communication with you or your representatives
Healthcare professionals and referral sources
NDIS and government agencies
Our website and online forms
Service delivery and support activities

3. How We Use Your Information

We use your personal information to:

Provide NDIS services and support
Develop and implement your support plans
Communicate with you about our services
Process payments and manage billing
Comply with legal and regulatory requirements
Improve our services and quality of care
Respond to complaints and feedback

4. Information Sharing

We may share your personal information with third parties in the following circumstances:

With your consent or as directed by you
With healthcare professionals involved in your care
With the NDIA and other government agencies as required
With our service providers and contractors
When required by law or court order
In emergency situations to protect health and safety

5. Data Security

We protect your personal information through:

Secure storage systems and access controls
Staff training on privacy and confidentiality
Regular security audits and updates
Encryption of sensitive data
Secure disposal of records when no longer needed

6. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information (where legally possible)
Restrict how we use your information
Lodge a complaint about our privacy practices
Withdraw consent (where applicable)

7. Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact our Privacy Officer:

privacy@wellvibe.com.au

1800 935 584

WellVibe Privacy Officer
123 Main Street
Melbourne, VIC 3000

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website and, where appropriate, we will notify you directly. The current version will always be available at wellvibe.com.au/policies/privacy.

Privacy Policy